FAQ’s
Please take a look through our Frequently Asked Questions below.
If you can’t find the information you’re looking for, please contact us and we’re happy to discuss any questions you may have.
How to place an order?
To place an order, please use our website, which provides all the information required. If you have any questions regarding our products, please contact us via email – info@weddingswise.com.au
What is the production time?
PRODUCTION TIME
Allow up to 2 weeks for processing, production and despatch (not including postage times)
What should I do if my order hasn't been delivered yet?
Please contact us if your order has taken longer than the standard time frames indicated below
PRODUCTION TIME
Allow up to 2 weeks for processing, production and despatch (not including postage times)
SHIPPING
Please allow up to 2 weeks for standard SHIPPING
What lead time do I need to order?
To have your wedding/event plans run smoothly we encourage you to give us as much notice as possible as each product is customized & produced in house. Also please allow time for shipping.
Otherwise, we require a minimum of 2 weeks from confirmation of artwork approval. Please note – Wedding Peak Season – September through to April may require a minimum of 4 weeks.
What are our shipping Cost?
We offer FREE SHIPPING for orders over $150. Flat Rate Shipping of $15 for orders under $150.
Note * Conditions may apply to larger or custom products
Cost to design custom artwork for a sign?
Custom artwork is charged at a rate of $25+ gst per proof provided.
Can I send you inspirational photos?
YES. We love to see what you are dreaming up for your big day! It’s always helpful when our clients send us Pinterest boards so we can envision your idea & help it come to live. However, these photos are for inspiration only, and we will not be able to duplicate another person’s artwork. The decision for this is because it is legally & ethically wrong to copy others artwork. We have a creative team in house to bring to life your dream sign.
Do you only create items for Weddings?
NO!! We have an extended range for all special occasions & are able to cater for all needs.
Returns & Refunds?
Due to the nature of our custom products there is no refund or exchange for change of mind.
SPELLING/WORDING
All Spelling/wording and proofs provided must be checked. Weddingswise will not take responsibility for misspelled names etc provided by the customer.
COLOUR VARIATIONS
Please note that colour swatches are a GUIDE ONLY. Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.
FAULTY PRODUCT
If your product has arrived faulty or damaged. Please contact Weddingswise on 02 6651 8050 or email info@weddingswise.com.au. All products will be assessed on a case by case basis.
Where are you located?
Our location is – Unit 1/30 Edgar Street, Coffs Harbour, NSW, Australia. We design and manufacture our custom product in house. We also have a wedding showroom for all our customers to view, touch and feel our products.
HIRE - What area do you service?
Coffs Harbour NSW & Surrounding areas
HIRE - Is there a showroom to view the hire items?
Yes, we have a showroom at Unit 1/30 Edgar Street, Coffs Harbour. Opening Hours – Monday to Friday 8am – 4pm. After-hours appointments can be arranged.
HIRE - Do you set up and pack down events?
No. Hire items are collected by the customer & returned on an agreed date.
HIRE - Is delivery included in the listed hire price?
No. The hire item is the cost of the item only. We do not offer a delivery service.
HIRE - Collection & returns?
Upon confirming your hire order and payment date for customer collection & return will be agreed.
HIRE - How do I receive my hire items?
All Hire Items are collected by the customer from our showroom at Unit 1/30 Edgar Street, Coffs Harbour.
HIRE - Hire item returns?
All Hire items are to be returned to our showroom at 1/30 Edgar Street, Coffs Harbour on the agreed date. Please not a “Late Fee” will apply for orders not returned by the Monday ( or the following day after your wedding) Unless prior arrangement has been organised with WeddingWise.
HIRE - How do I place a hire order with Weddingswise?
Look through our hire range & select the items & quantity that you would like to use for your wedding. Add them to your cart & then head to view your order. When finished go to “checkout”. This will send your order request through to us so that we can check availability for your wedding date.
HIRE - What happens if the items are damaged or go missing?
It is normal business practice for a hire company to hold a bond in the event that something may go wrong. Should any of your hire item be damaged or go missing from your event, we will use your bond to rectify the situation. The bond amount is calculated on the total value of your goods. Further information about this is included in our terms and conditions.