FAQ’s
Please take a look through our Frequently Asked Questions below.
If you can’t find the information you’re looking for, please contact us and we’re happy to discuss any questions you may have.
How to place an order?
To place an order, please use our website, which provides all the information required. If you have any questions regarding our products, please contact us via email – info@weddingswise.com.au
Or if you would like to call and speak to us-
Phone- 0266518050
Mobile- 0437600329
What is the production time?
PRODUCTION TIME
Allow up to 1 week for processing, production and despatch (not including postage times)
What should I do if my order hasn't been delivered yet?
Please contact us if your order has taken longer than the standard time frames indicated below
PRODUCTION TIME
Allow up to 1 week for processing, production and despatch (not including postage times)
SHIPPING
Please allow up to 2 weeks for standard SHIPPING
What lead time do I need to order?
To have your wedding/event plans run smoothly we encourage you to give us as much notice as possible as each product is customized & produced in house. Also please allow time for shipping.
Otherwise, we require a minimum of 1 week from confirmation of artwork approval. Please note – Wedding Peak Season – September through to April may require a minimum of 2 weeks.
What are our shipping Cost?
We offer FREE SHIPPING for orders over $150. Flat Rate Shipping of $15 for orders under $150.
Note * Conditions may apply to larger or custom products
Cost to design custom artwork for a sign?
Custom artwork is charged at a rate of $25+ gst per proof provided.
Can I send you inspirational photos?
YES. We love to see what you are dreaming up for your big day! It’s always helpful when our clients send us Pinterest boards so we can envision your idea & help it come to live. However, these photos are for inspiration only, and we will not be able to duplicate another person’s artwork. The decision for this is because it is legally & ethically wrong to copy others artwork. We have a creative team in house to bring to life your dream sign.
Do you only create items for Weddings?
Absolutely not!! While weddings are our specialty, Weddingswise also creates beautiful, personalised signage and products for all of life’s special occasions and milestones.
Our extensive range includes birthday signs (including 18th, 21st, 30th, 40th, 50th and beyond), cake toppers, personalised cheese platters, anniversary gifts, engagement parties, bridal showers, baby showers, christenings, graduations, retirement celebrations, corporate events and memorial or funeral signage.
Whether you’re celebrating a special milestone, hosting an event or honouring a loved one, our team can create something personalised to suit your occasion.
Looking for inspiration? We encourage you to visit our Instagram page to explore the many personalised products and custom designs we’ve created for our customers over the years.
Instgram: Weddingswise- View our Instagram.
https://www.instagram.com/weddingswise/
Have something specail in mind? Contact our friendly Weddingswise team to discuss your ideas. We’d love to help bring them to life!
Returns & Refunds?
Due to the nature of our custom products there is no refund or exchange for change of mind.
SPELLING/WORDING
All Spelling/wording and proofs provided must be checked. Weddingswise will not take responsibility for misspelled names etc provided by the customer.
COLOUR VARIATIONS
Please note that colour swatches are a GUIDE ONLY. Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.
FAULTY PRODUCT
If your product has arrived faulty or damaged. Please contact Weddingswise on 02 6651 8050 or email info@weddingswise.com.au. All products will be assessed on a case by case basis.
Where are you located?
Our location is – Unit 1/30 Edgar Street, Coffs Harbour, NSW, Australia. We design and manufacture our custom product in house. We also have a wedding showroom for all our customers to view, touch and feel our products.
HIRE - What area do you service?
Coffs Harbour NSW & Surrounding areas
HIRE - Is there a showroom to view the hire items?
Yes, we have a showroom at Unit 1/30 Edgar Street, Coffs Harbour. Opening Hours: Monday, Tuesday, Thursday to Friday, 9 am – 4 pm. CLOSED: Wednesday. After-hours appointments can be arranged.
HIRE - Do you set up and pack down events?
Our Hire items have different collection and delivery arrangements depending on the product.
Unplugged Signs, Mirror Signs, Wishing Wells, and Easels: Customers can collect and return these items from our Coffs Harbour Showroom.
Plinths: Due to their delicate nature, our plinths are delivery and collection only. A flat Fee of $100.00 applies within the Coffs Harbour area.
Please note that we do not provide event styling or setup and pack-down services.
HIRE - Is delivery included in the listed hire price?
Delivery is not included in our listed hire prices.
Unplugged Signs, Mirror Signs, Wishing Wells and Easels: These items are available for customer collection and return from our Coffs Harbour showroom at no additional charge.
Plinths: Due to their delicate nature, delivery and collection by Weddingswise is required. A flat Fee of $100.00 applies within the Coffs Harbour area.
HIRE - Terms and Condition
Terms and Conditions
Weddingswise offers a range of wedding and event products for hire within the Coffs Harbour area. Our hire range can be viewed on our website or at our showroom, Unit 1/30 Edgar Street, Coffs Harbour.
Collection, Delivery & Returns
Unplugged Signs, Mirror Signs, Wishing Wells and Easels are available for customer collection and return from our showroom.
Due to their delicate nature, Plinths are delivered and collected (Coffs Harbour only) at a delivery Cost of $100.00
Care of Hire Products
Clients are responsible for the care and protection of all hired products from collection or delivery until their return or collection by Weddingswise.
All products must be returned in their original condition of hire. Clients are responsible for all damage to products caused by improper handling or exposure to weather conditions, including rain, hail and wind.
Damaged or missing products will incur repair costs or replacement costs. Repairs must not be undertaken without written authorisation from Weddingswise.
Late Returns
All items requiring customer return must be returned by the agreed date. A late fee of $50.00 per day will apply to overdue returns.
Security Bond
A completed Credit Card Security Bond Form is required for all hire bookings. This provides authorisation for applicable charges relating to missing or damaged hire products, in accordance with the hire agreement.
Hire Agreement
All clients are required to read, sign and return our separate Hire & Conditions Agreement and Security Bond Form before their booking is finalised.
Insurance
The client is responsible for maintaining appropriate insurance policies covering public liability, property damage and casualty risks, with sufficient coverage to protect Weddingswise and its hire products against claims, loss or damage throughout the hire period.
HIRE - How do I receive my hire items?
All Hire Items are collected by the customer from our showroom at Unit 1/30 Edgar Street, Coffs Harbour.
HIRE - Hire item returns?
All hire items require customers to collect and return them to our Weddingswise showroom at Unit 1/30 Edgar Street, Coffs Harbour, on the agreed return date.
Please note that a late fee of $50.00 per day will apply to items not returned by the agreed date.
Plinth Hire: Due to their delicate nature, plinths are delivered and collected by the Weddingswise team. An agreed date, time and location for delivery and collection must be arranged and confirmed at the time of booking. Customer collection and returns are not permitted.
HIRE - How do I place a hire order with Weddingswise?
Browse through our Hire range and select the items and quantities you would like for your special day. Add your selections to your cart and proceed to check out.
Once submitted, your hire request will be sent to our Weddingswise team, who will confirm availability for your wedding date or event.
Once availability has been confirmed, we will email you the following documents:
*Hire Terms and Conditions Form- To be read, signed, dated and returned.
*Credit Card Security Bond Form- To be completed with your credit card details, signed and returned.
Both forms must be completed and returned before your hire booking can be finalised.
Our Weddingswise team will then arrange collection or delivery details with you, depending on your selected hire items.
HIRE - What happens if the items are damaged or go missing?
As part of our process, Weddingswise requires a security bond to protect our hire products against accidental damage, loss or items not being returned.
Should any hire items be damaged, lost, or not returned, the cost of repairs or replacement will be charged to the credit card provided on the Security Bond Form.
For items that are lost, not returned or damaged beyond repair, the amount charged will be based on the full retails replacement value of the affected goods.
All hire products are inspected before collection or delivery and again upon their return.
If any damage or loss occurs during your event, we ask that you notify the Weddingswise team as soon as possible.
We appreciate your care in looking after our hire products so they can continue to be enjoyed by other couples celebrating their special day.