To place an order please use our website which provides all information required. If you have any questions regarding our products please contact us via email – info@weddingswise.com.au

PRODUCTION TIME
Allow up to 2 weeks for processing, production and despatch (not including postage times)

Please contact us if your order has taken longer than the standard time frames indicated below

PRODUCTION TIME
Allow up to 2 weeks for processing, production and despatch (not including postage times)

SHIPPING

Please allow up to 2 weeks for standard SHIPPING

To have your wedding/event plans run smoothly we encourage you to give us as much notice as possible as each product is customized & produced in house. Also please allow time for shipping.

Otherwise we require a minimum of 2 weeks from confirmation of artwork approval. Please note – Wedding Peak Season – September through to April may require a minimum of 4 weeks.

We offer FREE SHIPPING for orders over $150. Flat Rate Shipping of $15 for orders under $150.

Custom artwork is charged at a rate of $25+ gst per proof provided.

YES. We love to see what you are dreaming up for your big day! It’s always helpful when our clients send us Pinterest boards so we can envision your idea & help it come to live. However these photos are for inspiration only and we will not be able to duplicate another person’s artwork. The decision for this is because it is legally & ethically wrong to copy others artwork. We have a creative team in house to bring to life your dream sign.

NO!! We have an extended range for all special occasions & are able to cater for all needs.

Due to the nature of our custom products there is no refund or exchange for change of mind.

SPELLING/WORDING

All Spelling/wording and proofs provided must be checked. Weddingswise will not take responsibility for misspelled names etc provided by the customer.

COLOUR VARIATIONS
Please note that colour swatches are a GUIDE ONLY. Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.

FAULTY PRODUCT

If your product has arrived faulty or damaged. Please contact Weddingswise on 02 6651 8050 or email info@weddingswise.com.au. All products will be assessed on a case by case basis.

Our location is – Unit 1/30 Edgar Street, Coffs Harbour NSW Australia. We design and manufacture our custom product in house. We also have a wedding showroom for all our customers to view, touch and feel our products.

Coffs Harbour NSW & Surrounding areas

Yes we have a showroom at Unit 1/30 Edgar Street, Coffs Harbour. Opening Hours – Monday to Friday 8am – 4pm. After hours appointment can be arranged.

No. Hire items are collected by the customer & returned with an agreed date.

No. The hire item is the coast of the item only. We do not offer a delivery service.

Upon confirming your hire order and payment date for customer collection & return will be agreed.

All Hire Items are collected by the customer from our showroom at Unit 1/30 Edgar Street, Coffs Harbour.

All Hire items are to be returned to our showroom at 1/30 Edgar Street, Coffs Harbour on the agreed date. Please not a “Late Fee” will apply for orders not returned by the Monday ( or the following day after your wedding) Unless prior arrangement has been organised with WeddingWise.

Look through our hire range & select the items & quantity that you would like to use for your wedding. Add them to your cart & then head to view your order. When finished go to “checkout”. This will send your order request through to us so that we can check availability for your wedding date.

It is normal business practice for a hire company to hold a bond in the event that something may go wrong. Should any of your hire item be damaged or go missing from your event, we will use your bond to rectify the situation. The bond amount is calculated on the total value of your goods. Further information about this is included in our terms and conditions.